Our Alpha riders told us to build a better “turn-by-turn navigation” experience

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Our Alpha riders told us to build a better “turn-by-turn navigation” experience

While ferrying our alpha riders in Sacramento, I had a hunch that there would be significant usability friction for drivers using turn-by-turn navigation without an integrated in-app experience. This was particularly felt when a new ride request was added to existing vehicle pooling route plans in our service. Drivers receive a push notification from Go360 that their vehicle plan has changed and were required to switch back to the Go360 app from Google Maps navigation to regenerate a new route on Google Maps by clicking the deep link in the vehicle plan.

https://medium.com/@go360/our-alpha-riders-told-us-to-build-a-better-turn-by-turn-navigation-experience-4aafd0a3ecbf